KYC Policy
Know Your Customer checks protect players and payments. This page explains when we verify, what we ask for and how long it takes.
When We Verify
We verify every account before its first withdrawal. Checks can also happen earlier for security reasons, for example after unusual account activity or a change of payment method.
Email verification comes first: after sign-up we send a link that activates the account.
Documents We Ask For
Proof of identity: a valid passport, national identity card or driving licence, with all corners and details visible.
Proof of address: a recent utility bill or bank statement showing your full name and address.
Proof of payment method, when needed: a card copy with the middle digits masked, or a screenshot of your e-wallet account.
What We Check
We confirm that you are 18 or over, that the name on your documents matches your account, and that the payment methods belong to you. Documents must be clear, in colour and not edited.
Timing and Outcome
Most checks finish within a few hours and normally take no more than 24 hours. Withdrawals then pass an internal review of up to 24 hours before payment.
Uploading documents early, before your first payout request, is the easiest way to speed up your first withdrawal.
Keeping Details Up to Date
If your name, address or payment method changes, please tell our support team and upload a new document. Up-to-date details keep payouts moving without extra checks.
We may ask for a fresh document if a file has expired or no longer matches your account. Requests always come through your account or our official support channels.
Restricted Promotions
Promotions on our platform are not open to players in Sweden, Poland or Finland. Accounts from those countries can still be verified under this policy.